SpicyTrendz - Online Stitching Services : Customer Service

• Shipping & Delivery
• Returns, Replacements & Refund
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information
• Discounts and Offers

Shipping & Delivery

End product shall be deliver in 7 working days from the date of item collection, this is only applicable to Bangalore customer. In case of any delays or discrepancy customer shall be informed with the information. Pickup service is available only in Banglore city but deliveries can be made worldwide. Soon the pick up service will be extended in Mumbai, Delhi, Pune and various other locations.
 

Returns, Replacements & Refund

(a) As a general rule, you shall not be entitled to cancel your order once you have received confirmation of the same.

(b) However, in the unlikely event we are unable to deliver stitching service to you; we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such, an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.

(c) If we had picked up the materials from you to stitch, we shall deliver the same back to you at no additional cost in case the order is cancelled.

(d) We reserve the sole right to cancel your order in the following circumstance:

In the event of the designated address following outside the serviceable area offered by us.
Failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery.
Failure to contact you by phone or email at the time of confirming the order booking.
Any natural unforeseen reason.

(e) Refund/Replacement can be made if the customer establishes that the quality of product delivered is not good with in 48 hours of receiving the product. In case you feel that the product received is not as per your expectations, you must bring it to the notice of our customer service within 48 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. Refunds are being processed within 30 days period. However, SpicyTrendz reserves the right to reject Refund.

(f) In circumstances where the product has not been picked up by the customer or SpicyTrendz unable to deliver product for any unforeseen reason at customers location. SpicyTrendz will not be responsible for the products after 7 days, from the date of intimation to the customer.

Ordering

Place an order via Online/Call/WhatApp. Our services has been specially designed for women who are busy.You no longer have to go to tailor's shop for stitching. This will save your time, fuel and energy.

Give us your measurement and styling preference and we shall deliver your dress on time at your preferred location.

Payment, Pricing & Promotions

Prices for products are described on our Website and are incorporated into these Terms by reference.All prices are in Indian rupees. Prices, products and Services may change at spicytrendz.in.

In accordance with brand guidelines, prices might change when the stocks are replenished.

spicytrendz.in will make a maximum of three attempts to deliver your order.

An estimated delivery time is displayed on the Order Summary page.On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

Cash on Delivery (COD) :

Cash On Delivery is an option to pay at delivery for your product instead of, in advance.

There is no limit on the number of orders you can place under COD. However, each dispatch under COD will be made after receiving payment of all preceding orders.

All orders placed via COD will be verified electronically or telephonically before the dispatch takes place.

Viewing Orders

You will have a history tab in your accounts area. The section will give you complete details on your order history.

Updating Account Information

By signing up an account with spicytrendz.in you will be able to access and manage your account information easily.These are includes: 

 Keeping your style profiles
 Changing your password
 Updating your billing or shipping address
 Checking your order status
 Viewing your complete order history
 Updating address book 
 and most importantly, placing the order whenever want!

Discounts and Offers

Flat Rs100 off, Discount code: ST100 Subjected to maximum use of one per customer and minimum order of Rs 400.

This offer can not be availed by guest users.